Welcome to orsi.coach. These Terms of Service (“Terms”) cover your purchase and use of the coaching offered here. The services are provided by Durberry Labs, LLC, a Florida limited liability company that operates orsi.coach, with a mailing address at 1000 East Island Blvd. Apt 2709, Aventura, FL, USA. In these Terms, we refer to ourselves as “we,” “us,” or “Durberry Labs,” and to you, the person purchasing coaching, as “you” or “the Client.”
When you buy a coaching package or a single session, you are agreeing to these Terms. If something here does not sit right with you, please do not purchase, and feel free to write to us first with questions.
Eligibility
You must be at least 18 years old to purchase coaching from orsi.coach. By purchasing, you confirm that you are 18 or older and have the legal capacity to enter into this agreement. Our coaching is not designed for, and is not offered to, minors.
What we offer
We offer one-on-one career and interview coaching delivered by Or Sivan over 60-minute video sessions. We currently offer three options:
- A Single Session, one 60-minute coaching session.
- A Momentum package, three 60-minute coaching sessions.
- A Transformation package, five 60-minute coaching sessions.
Package prices and inclusions are shown on the orsi.coach landing page at the time of purchase and are charged in US Dollars.
After your payment is confirmed, you will receive a link to our scheduling system. You use that link to book each of your sessions at times that work for you, within our published availability. Sessions take place over video.
Pricing and payment
All purchases are processed by Stripe, our payment processor. When you pay, your payment information is handled directly by Stripe under Stripe's own terms and privacy policy. We never see or store your full payment card details.
Prices are displayed in US Dollars. Your bank or card issuer may apply currency conversion fees or foreign transaction fees, which are outside our control. Taxes, where applicable, will be calculated and displayed at checkout.
Credits, rescheduling, and no-shows
When you purchase a multi-session package, each session is a “credit.” The following rules apply to every package we sell:
- Credits are valid for 5 years from purchase. Use them at your own pace within that window. Any unused credits expire 5 years after the purchase date and cannot be used or refunded after that point.
- Credits are transferable. If you want to gift a session or hand a credit to a colleague, friend, or family member, email us at durberrylabs@gmail.com from the email address you used at checkout and explicitly include the recipient's email address in your message. We will only transfer credits when the recipient email is clearly stated. We reserve the right to decline a transfer only if we have a reasonable, good-faith concern about misuse.
- You may reschedule freely. There is no limit on the number of times you can reschedule a session, provided you give us at least 24 hours' notice before the scheduled start time.
- No-shows are non-refundable.If you do not attend a scheduled session and did not reschedule with at least 24 hours' notice, the credit for that session is consumed and is not refundable. The coach's time was blocked off for you during that hour and could not be offered to anyone else on short notice.
Refunds and cancellations
Within 14 days of purchase. If you change your mind within 14 days of purchase, email us at durberrylabs@gmail.com and we will refund the full amount you paid. This applies whether or not you have already taken a session, although if you have taken sessions within the 14-day window we may deduct the per-session rate of any sessions delivered before issuing the refund.
After 14 days, no refunds. Once 14 days have passed from the date of purchase, all sales are final. Unused credits are not refundable, but they remain valid for use or transfer until they expire 5 years after the purchase date.
Missed sessions. As described above, sessions missed without 24-hour notice are not refundable and the credit is consumed.
How to request a refund. Email durberrylabs@gmail.com from the email address you used at checkout, within 14 days of purchase. We will respond within three business days and process approved refunds within ten business days, returned to the original payment method.
If you are a consumer located in the European Union or the United Kingdom, you also have a statutory right to withdraw from this contract within 14 days of purchase without giving any reason. This right is consistent with the 14-day refund policy above. If you exercise your withdrawal right after one or more sessions have been delivered, you will owe a pro-rated amount for the session or sessions already taken, calculated at the per-session rate of your package.
No professional advice
Coaching with Or Sivan is a professional conversation, not professional advice in the regulated sense. Nothing said during a coaching session is, or should be treated as, legal, financial, tax, investment, medical, psychological, or therapeutic advice, or any other kind of licensed professional advice. Or Sivan is a career coach with direct product and leadership experience. He is not your lawyer, your doctor, your therapist, your accountant, or your financial advisor, and the coaching relationship does not create any of those relationships.
We also do not promise any specific outcome. No one honest can promise you a job offer, a promotion, a salary increase, or an interview, and we will not pretend otherwise. Coaching is a conversation and a set of tools. What you do with it is yours, and career outcomes depend on factors far outside our control, including market conditions, the decisions of employers, and how you apply what you learn.
If you need licensed professional advice, please consult a licensed professional in the relevant field.
Sanctions and geographic restrictions
You may not purchase or use our services if you are located in, ordinarily resident in, or a national of any country or region subject to comprehensive US sanctions, or if you appear on any US government list of restricted parties (including the OFAC Specially Designated Nationals list). You are responsible for compliance with the laws of the country from which you access orsi.coach. If you are unsure whether you can lawfully use our services, please contact us at durberrylabs@gmail.com before purchasing.
Confidentiality
What you share in a coaching session stays between you and Or. We will not repeat what you tell us to any third party, except as required by law or to the minimum extent needed to operate our business (for example, using scheduling software). We expect the same from you regarding any proprietary framework or approach we share during coaching.
This is a professional courtesy, not a formal legal privilege like the one between lawyers and their clients. If you need to share something that is truly sensitive, please flag it to us first so we can discuss how to handle it.
Intellectual property
Any frameworks, templates, written materials, worksheets, or example documents we share with you during or around a session remain our property. You may use them for your own personal career development, but you may not republish them, share them publicly, or incorporate them into any product or service you offer to others.
Anything you share with us about yourself, your employer, or your situation remains yours. We do not claim rights to your personal material.
Feedback
If you send us suggestions, ideas, or feedback about our coaching, our website, or how we run the business (“Feedback”), you agree that we may use that Feedback freely, without any obligation to you and without any obligation to treat it as confidential. We will never attribute Feedback to you publicly without your permission, but we may use it to improve our services. You are not required to send us Feedback, and we appreciate it when you do.
Limitation of liability
To the maximum extent permitted by applicable law, our total liability to you for any claim arising out of or relating to these Terms or the coaching services, whether in contract, tort, or any other legal theory, is limited to the amount you actually paid us in the twelve months preceding the claim.
We are not liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, lost opportunities, lost job offers, or lost income, even if we were told such damages were possible.
Nothing in this section limits any liability that cannot be excluded under applicable law, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence. If you are a consumer in the EU or UK, your statutory rights are not affected by this section.
Termination
You may stop using our services at any time. Your rights with respect to any unused credits you have already purchased are governed by the refund policy above.
We may suspend or terminate your access to coaching, or decline to accept a booking, if you breach these Terms, if your conduct toward the coach is abusive, threatening, or harassing, or if we are required to do so by law. If we terminate for any reason not caused by your conduct, we will refund any unused credits at full value, regardless of how long ago you purchased them. This is the only situation in which we issue refunds outside the 14-day window described above.
Changes to these Terms
We may update these Terms from time to time. When we do, we will update the “Last Updated” date at the top. If a change is material and affects customers with unused credits, we will email those customers directly. Credits you have already purchased will always be honored under the version of the Terms in effect at the time of purchase, with respect to price, session count, rescheduling rules, and refund policy. Continued use of our services after an update means you accept the updated Terms.
Governing law and disputes
These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws rules. Any dispute arising under these Terms will be brought in the state or federal courts located in Miami-Dade County, Florida, and you agree to submit to the personal jurisdiction of those courts.
If you are a consumer resident in the European Union or the United Kingdom, this section does not deprive you of the protections of the mandatory consumer laws of your country of residence, and you may bring proceedings in the courts of your home country.
Honestly, we would much rather solve any problem over email than in a courtroom. Before filing any dispute, please write to us at durberrylabs@gmail.com and give us 30 days to try to make it right.
Contact
Questions, refund requests, legal notices, or anything else covered by these Terms: durberrylabs@gmail.com.